Knew it couldn't last

Yeah, I knew it.

Though I am a little surprised, I hope nothing is wrong.

Just saying.

*waving to my co-worker that is reading this*

So I'm trying to watch Nid Week on Beasts of War

And I'm being bothered by drunk people.

Oh wait, I'm at work and I don't get paid to watch Beasts of War. I don't get paid to bitch about it in my blog either. And I don't think people I work with get paid to read about my bitching in my blog, well that is if they are reading this at work.

Any who.

Even if I were doing things I get paid for at the moment (I'm as done as I can get at this point), getting bothered by people who are already pretty loaded and want to get more loaded is pretty annoying.

Well it's about that time of the night for me to do more stuff. Once all that's done, it's back to Beasts of War.


And probly getting bothered by more drunk people.

The thing about a blog is....

...People read it.

Sometimes those people are the same ones you work with.

I've been told I've made a lot of enemies. *shrugs*

I also noticed something got changed or rather enforced because of something I bitched about. Cool. Maybe I should bitch more. Maybe some other things will get addressed. Maybe I shouldn't press my luck.

Maybe I should just watch myself.

That being said, if you are reading this, drop me a damn comment. I'm feeling lonelier than Kunta Kinte at a Merle Haggard concert.

I'm even more annoyed

My boss just called.

She slept through her alarm.

Yeah she's going to be late.

And to think I was going to bitch at her about my co-workers coming in late everyday.

Sorry, we don't rent by the hour

Actual phone call -

Him: What are your rates tonight?
Me: Tonight we are starting at 109.
Him: But it's 2 am!

I wonder just who this guy thinks he is

I've had 4 calls in the last hour from a guest in one room complaining about noise in the next room. The people he is complaining about are not being loud at all. Yes, there is a party in the room, but they are being very respectful of those around them. It's all adults, no teens or children. Both myself and my coworker have been in and around the room. You can't tell there's a party from the outside. I've had no complaints from the room on the opposite side or the directly adjoining room all of which are occupied.

I think I'm being bullshitted here. Also, the guy calling and complaining has referred to the people next to him as scum and pigs and has flat out said they are not good enough to be here and should be staying at the Days Inn. He has also said that it is not fair to him that they are next to him. He's using the fact that he's a frequent stay member (has a card) member and that he "spends a lot of money here" as part of his argument.

This is where I feel the need to laugh at him. He's a base level card person. More amusingly, the room he's complaining about is paying twice as much for tonight. The guest in the room he's complaining about also has a card and stays here quite often as well, and pays more per night. None of this really means anything when dealing with a complaint, but it's still amusing. I'm tempted to tell this asshat that keeps calling me about this. Especially after him telling me they are not good enough to stay here.

As far as I can see, the only thing the party being complained about is doing wrong is being of Latino descent. The guy complaining is an elitist snob and a racist to boot. I don't know who he is to dictate who can and can't stay here, but he did say that is we don't do somethiong about it, he's going to call the police. I hope he does.

Business has been slow at the hotel lately.

So I really don't have any stories to tell. This weekend might pick up. Weekends are usually the busiest days. More potential for human stupidity.

Even though it's not Thanksgiving yet, they have already started decorating the hotel. It's a little early for that, that's not what annoys me about this time of year at the hotel. What annoys me is the motion activated singing and dancing Santa Claus. I know that doesn't sound like a subject of annoyance, but something that starts singing and dancing every time someone walks in or walks out can get on your nerves. More so when drunk people, usually women, start singing and dancing with him. It's funny the first time, but after that it really starts to lose it's amusement.

But how badly could they have needed that roll of toilet paper?

So at about 12:45am I get this call from a really upset hotel guest screaming at me because the toilet paper she called the desk for 6 hours ago was still not delivered. As it was, I was by myself at the desk, had a guest I was checking in and 2 more behind them also needing my attention. I told them I was in no position to bring it to them and they would need to come to the desk to pick it up. I also apologized for the pathetic incompetence of my staff. Sadly, she actually needed me to explain to her where I am. They were not too happy about having to come get it. Not really much I could do for them at that point.

So after taking care of those that were already at the desk and the other one that needed the TP, my next step was to see which one on my worthless co-workers fucked up. Turns out that on the logsheet, it was written down that the guest had called, but no one filled in the space regarding who they talked to or signed off on it when it was completed. So I don't know if it was the dumbasses that are at the desk or the illegal Mexican that doesn't speak English in housekeeping. I'm not sure who dropped the ball. As far as I can tell there's quite a bit that went really wrong here, starting with the guest.

First, what kind of a moron calls a hotel desk for something, then waits 6 hours to call back looking for it when it is not there?

Second, what kind of a nitwit at a hotel desk writes it in the log, but doesn't write down who they spoke to or note that the job was completed? There were calls before and after that one. Did they not have enough sense to follow up? I know I have some total fucking dipshits here, but come on. If anything writing it down should serve as a reminder. Especially when you are writing more down. How do you miss that? As far as I can tell, it was never called in.

Finally, this gets back to the guest, but it's not really their fault. I doubt most people are aware that between the hours of 11pm and 7am most small hotels have one person on staff. That being said, that one person may not be available to jump at their beckoned call, no matter how badly the previous shift fucked things up. Honestly, I hate having to tell people I'm limited with what I can do for them. The other shifts have a full staff, all I have is me. I'm not always as available as I would like to be. It would have been smarter to call back before 11pm. Really, they should have waited no more than a half an hour.

So, I'm surrounded by idiots.

Hey buddy, call your own cab

So this guy comes to the desk and asks me to call a cab for him. So I call and let him know they said it would be between 5 and 20 minutes.

He comes back 10 minutes later impatiently whining at me about how he needs a cab now. So I call again to check on the status of the cab and because people that work at hotels have a magical power over the cab companies that the average person does not posess. The cab company said the cab was on it's way and it would be a few more minutes. I relay the message to him and he went out front to wait.

The cab arrives about 5 minutes later and the guy that was being so impatient was nowhere to be found. So the driver left, rather pissed I might add.

Half an hour later the same guy comes back into the lobby whining that he needs a cab now. I told hime the cab he called for was here and gone and I couldn't find him when it was here. "I guess I should have stayed and waited." Gee, you really think to moron? I call another cab for him. This time he waited in the lobby.

And the moral of this mutha-fucka is call your own damn cab, preferably on your cell phone. That way when they can't find you, they call you and not me.

Tonight's facepalm

Yet another wonderful phone conversation

Him: I was there two nights ago and I left my bag, was it turned in?
Me: It's not here at the desk, you need to call back in the morning and check with housekeeping.
Him: But it's important that I get it tonight, can you check lost and found?
Me: No, I don't have the keys to it and housekeeping is gone for the night.
Him: Well isn't there a manager.
Me: That would be me.
Him: And you can't look?
Me: That's right.
Him: But I really need it!
Me: Sorry, I can't help you.
Him: BUT I JUST CHECKED OUT 2 NIGHTS AGO!!!!!!
Me: *facepalm* Two nights ago is not just checked out, you will have to call housekeeping in the morning.

4pm, not 4am

Here's a wonderful gem of a guest -

Him: How early can I check in?
Me: Check in time is at 4 pm
Him: Can I check in any earlier?
Me: If we have the availability whe might be able to get you in.
Him: But I have a reservation.
Me: Right, but your reservation is for 4pm.
Him: *Hangs up*
Me: *facepalm*

What's worse than having to work on Halloween?

Being at work and not really being needed.

Seriously, this pace is about as dead as it gets. They could have gotten by with 1 auditor and not both of us.

I'm more pissed now than when I found out I had to work. This totally sucks. I had plans to go to a party tonight and they got fucked.

At least the boss let us wear costumes. I'm sitting here looking devilicious, but I'm bored and pissed because I don't need to be here.

Who is running this place?

This hotel I work at.

They put this new POS/computer system in the resturant. They needed it. What they had was ancient as far as computers go. The old system backed up to a floppy and printed to a dot matrix. A dot matrix that always jammed I might add.

So we got all this pretty new stuff.

And I had to manually input room charges.

And the "end of night" button that was listed in my instructions for the audit was not there. So no audit, no close of day. And the guy I was to call about it never returned my call.

I just had to tell the chef not to clock in and tell him to pass it on to the servers. They are also going to hand write checks until it it fixed.

Epic fail.

And why did you call me again?

Conversation with a guest that doesn't want to pay for phone calls to Domino's from his room.

Him: Well can't you just give me the number and I'll call from my cell?
Me: Sure, who's number are you looking for?
Him: *gives me the number to the local Domino's*
Me: Sounds like you already have the number.
Him: *hangs up*

*facepalm*

I'm pissed

Really pissed. So fucking pissed.

I just found out I have to work Halloween night.

WTF????

Kathy and I were planning on going to a party

Not anymore.

Well there's still the AngelSpit/KMFDM show. But getting off on Halloween would have been sweet. It's my favourite holiday.

Hotel stories - You are an idiot and so is your kid edition

I just had a feeling it was going to be a bad night, and that was before I left my apartment.

I hate it when I'm right.

The first thing I was greeted with tonight was a note for the management and an incident report. A guest's 12 year old child was in the hotel's fitness center, unsupervised, and hurt them self on the treadmill. Somehow this is the hotel's fault because we don't have any warning signs in the fitness center.

Then I had to deal with a room that was being a noise problem. Sure enough, party room. Sure enough, they have a pretty girl answer the door. Doesn't make any difference, she still gets told the diplomatic version of shut the fuck up or get the fuck out. I've not had any complaints yet. Bummer, I wouldn't mind an eviction.

And most recently I had a lady at the desk looking for a room. We don't have much left tonight. what few rooms we do have are smoking rooms and despite that they seem to be going quick. While she was at the desk, my co-worker was selling 2 rooms to another guest. I quoted her the lowest rate I had for the types of rooms I had. She tried to get me to cut her a deal. Can't do it. I think anyone that's taken a basic course in economic can understand why. That and I really can't change the rates anyway. She asked me about other hotels. I told her which ones had availability and where they were. She left.

Then about 15 minutes later she comes back with her boyfriend. In the mean time I had sold another room. At this point I have 2 left, gave him the rates for each. Both were smoking rooms. He proceeded to ask me if I was sure. Yes. Then if I was serious. Yes. Then if I could cut him a break because it's midnight. No. Then if I could cut him a break because they are smoking rooms. No, non-smoking is the same price. He asks me if there's anything I can do about the rate. No, lowest rate I have, it's actually less than the AAA rate. He again asks me if I'm sure. Yes. And if I'm serious. Yes. Then he decides he doesn't want to talk to me anymore and wants a manager. I am a manager. So he wants my business card and tells me that he's never been treated so poorly. I don't have one of my own, but I did give him a plain hotel business card and wrote my first name only on it. He wants my last name too because according to him I don't know who I just messed with. Not getting it. I don't give it out, ever. Especially to someone who just made that remark at me. He keeps thrown a fit about how badly he thinks he's being treated. I guess I should have been kissing his ass or something. He leaves telling me that he will be calling to complain.

But wait! There's more! He comes back in like a few seconds later all pissed off and asking me if I gave "his girl"attitude like I gave him. I didn't give either of them attitude. He goes on to tell me that I don't know who I messed with, again. Even my co-worker stepped in and said I didn't give either of them attitude. Again he said he was going to call and complain. And that I really don't know who I messed with. I wished him a good night.

Whateva.

All nice and quiet now. And those 2 rooms I had left? Sold!

Moral of tonight's stories - Don't be an idiot, keep an eye on your kid, don't be a cheapskate.

Best quote from a hotel guest ever

I've only been here an hour and so far had a busy and rather harsh night . There was a guest using the guest computer that witnessed me dealing with what seemed to be a constantly lit up switch board and a string of guests that were taking their frustrations out on me. At a point where it had quieted down for a bit, she turned around and said to me.

"I don't want your job!"

I don't want it either.

So they keep telling me I'll be missed...

...And that they are sorry to seem me go.

I've even heard that they appreciate my hard work.

Too little, too late.

Superbowl Hotel Room Keys

Got these at work.

Think they are worth anything?

I was going to put them on ebay and see what I get for them.

So I called my former boss

She wasn't in so I left a message.

The question now comes to whether or not she will call me back and if there is an opening.

Honestly, I worked pretty damn hard when I was there and she did fight to keep me there the first time I tried to leave and go to another hotel. When I left I think it was more that she didn't think she could stop me this time. There's too many people there that remember me. People that know what I'm capable of.

One thing I will say about the boss I had when I was at the Holiday Inn - she did make me feel appreciated. Sadly after busting my ass all night my boss at the Embassy Suites made a remark about my haircut. My haircut is the least of that places problems. No thanks from him or anything like that. I really want to leave now. Seriously.